Optimizing Desk Customer Relations Services at Hera

AT&t help desk

This paper introduces a new breed of natural language dialog applications which we refer to as the Help Desk. These voiceenabled applications are an evolution from Help Desk services that are currently available on the web or being supported by human agents. The goals of a voice-enabled Help Desk are to route calls to appropriate agents or departments, provide a wealth of information about vari...

Help Desk: Using AI to Improve Customer Service

HELPDESK is a software solution that enables a customer service organization to expand its first-tier problem-resolution capabilities without adding additional personnel or requiring additional training. It is an integrated approach to customer support, encompassing a diagnostic expert system, a hypertext reference facility, and a trouble-ticketing database system. The effectiveness of the syst...

Diffractive Phenomena at HERA

Jet correlations at HERA

performed by the ZEUS experiment at HERA are presented. Events with a rapidity gap among the final-state jets in photoproduction are identified and used to study colour-singlet exchange processes. Several Monte Carlo models are considered for comparison with the measurements. In a separate study, jet angular correlation variables sensitive to the underlying gauge structure of the strong interac...

Measurements at HERA-II

The theoretical interest in the longitudinal diffractive structure function F L is briefly motivated and possible measurement methods are surveyed. A simulation based on realistic scenarios with a reduced proton beam energy at HERAII using the H1 apparatus shows that measurements are possible with up to 4σ significance, limited by systematic errors.